Standard Support Services
Last updated
Last updated
Welcome to Riskoa’s Standard Support Services for Emvide. At Riskoa, we are committed to providing our users with reliable, effective support to ensure you get the most out of our Emvide platform. Our standard support services are designed to assist you with general queries, troubleshooting, and guidance on how to use Emvide to achieve your sustainability goals.
Support Availability: Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM GMT, excluding UK public holidays. We ensure that support is accessible during these hours to assist you with any questions or issues that may arise.
Onboarding Support: The support team will provide limited onboarding support and training to customers on a limited basis to ensure they can sufficiently use the platform against known functionality. Users will first be required to utilise as a first step.
Email Support: You can reach our support team at . We aim to respond to all queries within one business day.
Access our comprehensive library of help articles, tutorials, and FAQs anytime when logged into the Emvide platform. This resource is designed to provide you with quick answers to common questions and step-by-step guides on using Emvide.
Troubleshooting Assistance: If you encounter any operational issues with Emvide, our team is here to help diagnose and resolve common problems.
Usage Guidance: We provide advice on best practices for conducting Life Cycle Assessments (LCAs) using Emvide, helping you to optimise your analyses and improve accuracy.
Our dedicated support team strives to acknowledge receipt of your queries within 4 hours during business hours. Comprehensive responses or resolutions are provided based on the complexity of the issue but typically within one business day.
Regular Updates: We regularly update Emvide to introduce new features, improve functionality, and enhance user experience. All updates are communicated in advance and are designed to be seamless and minimally disruptive.
Scheduled Maintenance: Any necessary maintenance that may affect the availability of Emvide is scheduled during off-peak hours and communicated well in advance to minimise any impact on your work.
At Riskoa, we are dedicated to supporting your efforts to advance sustainability through reliable and efficient LCA processes. Our standard support services ensure that every user of Emvide can confidently navigate and utilise the platform to its full potential.
Your feedback is crucial to our continuous improvement. We encourage you to provide us with feedback on your support experience and suggestions for how we can better meet your needs. You can reach our support team at for any insights you have.