> For the complete documentation index, see [llms.txt](https://trust.emvide.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trust.emvide.com/lca-factory/master-service-agreement-msa.md). # Master Service Agreement (MSA) The **Master Service Agreement (MSA)** is a foundational document that governs your engagement with LCA Factory. It establishes the terms and conditions under which Riskoa provides lifecycle assessment services, including Product Carbon Footprints (PCFs), Environmental Product Declarations (EPDs), and more. This agreement sets out the responsibilities of both parties, ensuring clarity and alignment before any work begins. The scope of each engagement is set out in the quotation Riskoa issues, and for larger or phased programmes in a Statement of Work. See [Scope and Exclusions](/lca-factory/scope-and-exclusions.md). By agreeing to the MSA, you can initiate projects efficiently, knowing the legal framework is already established. The full terms are set out below. ## **Master Service Agreement** *LCA Factory by Riskoa Limited* ### 1. Introduction This Master Service Agreement (the "Agreement") is published by Riskoa Limited ("Riskoa") and applies to all clients engaging with LCA Factory for lifecycle assessment (LCA) services. By signing a Statement of Work (SoW), accepting a quotation from Riskoa, or issuing a purchase order against a quotation, the Client agrees to be bound by the terms of this Agreement. This Agreement governs the provision of LCA-related services, including but not limited to: * Lifecycle Assessments (LCAs): Comprehensive evaluations of a product's environmental impact across its lifecycle. * Product Carbon Footprints (PCF): Detailed carbon impact calculations for specific products. * Environmental Product Declarations (EPD): Standardised reports providing transparent and comparable information about a product's environmental performance. * Other Assessments: Any additional evaluations compliant with the standards specified in the applicable quotation or SoW. The full terms of this Agreement are available at . ### 2. Scope of Agreement 2.1 Services Provided Riskoa agrees to deliver Lifecycle Assessments (LCAs) and related services ('Services'), including Product Carbon Footprints (PCF), Environmental Product Declarations (EPD), and other evaluations, to the Client in accordance with the terms of this Agreement and the applicable quotation or SoW. 2.2 Standards Riskoa will prepare deliverables in accordance with the standards specified in the applicable quotation or SoW, which may include ISO 14040/44 and ISO 14067. EN 15804 applies to construction products and applies where specified. Where an assessment is intended to support an Environmental Product Declaration, the applicable Product Category Rules (PCR) and programme requirements are set by the programme operator. Riskoa will identify the rules it understands to apply at the time of the assessment and model accordingly. Riskoa does not warrant the decisions of any programme operator, verifier, certification body or regulator, nor the effect of any change to an applicable standard, PCR or programme requirement after a deliverable has been issued. 2.3 Responsibility for Outputs LCA Factory is a managed service. Unlike Emvide, where the user is responsible for reviewing outputs, Riskoa takes responsibility for the technical work of producing the deliverables, including methodology, modelling decisions, dataset selection and quality control. A named practitioner is accountable for each deliverable Riskoa releases. That responsibility is performed to the standard set out in clause 4.1, relies on the accuracy and completeness of Client-provided data, and is subject to clauses 2.2 and 9. ### 3. Deliverables and Turnaround Time 3.1 Deliverables Deliverables will be defined in the applicable quotation or SoW, which shall include: * The specific scope of work. * Lifecycle boundaries (e.g., cradle-to-gate, cradle-to-grave). * Any additional services required, such as third-party verification. * Assumptions, exclusions and Client dependencies. For larger or more complex projects involving multiple deliverables, phased timelines may be agreed and documented in a SoW. 3.2 Turnaround Time Delivery dates are set in the applicable quotation or SoW and run from the date Riskoa confirms in writing that it has received complete and accurate data from the Client. A five (5) business day turnaround is available for qualifying projects, being single assessments of a single product where the data set is complete on submission. It applies only where expressly stated in the quotation or SoW. All other projects are delivered to the milestones recorded in the quotation or SoW. Riskoa will notify the Client promptly if unforeseen circumstances arise that could affect agreed timelines. 3.3 Review and Correction The Client shall have five (5) business days to review each deliverable and to request correction of any discrepancy or inaccuracy in Riskoa's work when measured against the scope recorded in the quotation or SoW. Riskoa will correct such errors at no additional charge, in one consolidated round per deliverable unless otherwise agreed. Changes arising from revised, corrected or additional Client data, or from any change to the agreed scope, are not corrections and are handled under clause 6.6. For projects with phased deliverables, each phase is subject to its own review period. 3.4 Meaning of Draft and Final Deliverable For the purposes of this Agreement: * "draft deliverable" means the first complete version of a deliverable issued by Riskoa for Client review under clause 3.3. * "final deliverable" means the version issued by Riskoa following completion of the review process in clause 3.3. Issue of the final deliverable is not conditional on, and does not await, any third-party verification, programme registration, programme fee payment or publication. ### 4. Riskoa's Responsibilities 4.1 Delivery of Services Riskoa will: * Perform the Services with reasonable skill, care and diligence in accordance with good industry practice and the standards specified in the applicable quotation or SoW. * Apply its quality control process to each deliverable before release, and correct errors in Riskoa's own work in accordance with clause 3.3. * Ensure a named practitioner is accountable for each deliverable released. 4.2 Communication and Updates Riskoa will: * Provide regular updates on project progress as necessary or as requested by the Client. * Notify the Client promptly of any delays or issues that may affect project timelines. 4.3 Confidentiality and Data Handling Riskoa will: * Treat all Client data and information as confidential and use it solely for the purposes of fulfilling the Services. * Implement security measures to protect Client data in line with Riskoa's [Data Protection and Privacy Policy](/shared-policies-and-compliance/data-protection-and-privacy-policy.md). 4.4 Client Support Riskoa will address Client queries and requests for clarification during the project lifecycle and within the review period specified in clause 3.3. ### 5. Client Responsibilities 5.1 Data Provision The Client agrees to provide accurate, complete and timely data required for the Services. Any delay in providing such data may affect the delivery date. Where data originates from a third party, the Client confirms it is entitled to supply that data to Riskoa for the purposes of the Services. 5.2 Review and Approval The Client is responsible for reviewing deliverables within the period specified in clause 3.3. Failure to provide timely feedback may result in the deliverables being deemed accepted. 5.3 Payment Obligations The Client agrees to issue a purchase order (PO) or make payment in advance, as specified in the applicable quotation or SoW. ### 6. Fees and Payment Terms 6.1 Fees Fees for Services will be set out in the applicable quotation or SoW, based on the complexity and scope of the project. 6.2 Payment Terms by Tier * Tier 1 (Small Projects: £0–£2,000): * Full payment is due upfront, or within fourteen (14) calendar days of the invoice date if a PO is issued. * Deliverables will not be provided within the five (5) business day turnaround unless payment is received. * Tier 2 (Medium Projects: £2,001–£10,000): * 50% of the fee is due upfront, or within fourteen (14) calendar days of the invoice date if a PO is issued. * The remaining 50% is due within fourteen (14) calendar days of the invoice for the final deliverable. * Tier 3 (Large Projects: £10,001+): * 40% of the fee is due upfront, or within fourteen (14) calendar days of the invoice date if a PO is issued. * 40% is due within fourteen (14) calendar days of the invoice for the draft deliverable. * The remaining 20% is due within fourteen (14) calendar days of the invoice for the final deliverable. * For larger or phased programmes, the SoW may instead set a milestone or periodic billing schedule, in which case that schedule applies. "Draft deliverable" and "final deliverable" have the meanings given in clause 3.4. Delays in payment may result in corresponding delays to subsequent deliverables. 6.3 Payment and Purchase Orders * Riskoa accepts POs for all project tiers, provided they are issued prior to project commencement. * For PO-based payments, invoices will be issued in line with the agreed payment schedule. * Payment is due within fourteen (14) calendar days of the invoice date. * Where the Client issues a purchase order, Riskoa accepts it as the Client's authority to proceed and to invoice. Any terms and conditions printed on, referenced by or attached to a purchase order do not form part of this Agreement and are not accepted, unless Riskoa agrees to them in a separate document signed by Riskoa. Important: delays in payment beyond the specified timeframe will result in corresponding delays to project initiation or deliverables. Riskoa will not be liable for missed deadlines due to late payment. 6.4 Remedies Where the Client identifies a discrepancy or inaccuracy in Riskoa's work when measured against the scope recorded in the quotation or SoW, the Client's primary remedy is correction by Riskoa under clause 3.3, at no additional charge. Where correction under clause 3.3 does not resolve the matter, the Client's remedies are those available under this Agreement, subject to the limitations in clause 9. Fees paid are otherwise non-refundable, save that on termination the Client pays only for Services performed and costs reasonably committed in accordance with clause 10.2. 6.5 Late Payments Invoices not paid by the due date will incur a late payment fee of 2% per month unless otherwise agreed in writing. 6.6 Change Control Any change to the agreed scope, deliverables or assumptions, and any additional services, will be set out by Riskoa in writing with its fee and schedule effect, and will take effect only once the Client has approved it in writing. Riskoa will not carry out additional chargeable work without that approval. ### 7. Confidentiality and Data Handling 7.1 Confidentiality Both parties agree to treat all shared information as confidential and not disclose it to third parties without prior written consent, except as required by law. 7.2 Data Ownership All data provided by the Client remains the property of the Client. Riskoa will not use Client data for any purpose other than fulfilling the Services under this Agreement. 7.3 Data Policy Reference Riskoa's collection, storage and processing of Client data will comply with its [Data Protection and Privacy Policy](/shared-policies-and-compliance/data-protection-and-privacy-policy.md). This policy outlines: * Riskoa's data security measures. * How data is collected, used and shared. * The Client's rights concerning their data. By entering into this Agreement, the Client acknowledges and agrees to the terms outlined in the Data Protection and Privacy Policy. ### 8. Intellectual Property 8.1 Ownership of Deliverables * The deliverables created under this Agreement (e.g., LCAs, PCFs, EPDs) are provided to the Client for use as specified in the applicable quotation or SoW. * Unless otherwise agreed, these deliverables are for the Client's internal and external business purposes, subject to the limitations in this Agreement. * Deliverables may not be represented as verified or certified unless verified through a third-party verification process. 8.2 Riskoa's Intellectual Property * All methodologies, tools, platforms and templates used by Riskoa in creating the deliverables remain the exclusive property of Riskoa. * The Client is granted a limited, non-exclusive licence to use the deliverables for the purposes outlined in this Agreement and the applicable quotation or SoW. * This Agreement does not grant the Client or any third party a licence to use the Emvide platform. 8.3 Verification, Programme Registration and Publication The deliverables provided under this Agreement are not verified unless verification is expressly scoped and priced in the applicable quotation or SoW, or arranged independently by the Client. The following are separate from the Services and are not included unless expressly scoped and priced: * independent third-party verification; * registration of a declaration with an EPD programme operator; * programme operator fees and membership costs; * publication of a declaration; * re-modelling required by a change to the applicable standard, Product Category Rules or programme requirements after a deliverable has been issued. Where expressly scoped and priced, Riskoa may coordinate third-party verification and programme submission on the Client's behalf. Coordination is an administrative service. It does not make Riskoa a verifier, a programme operator or a certification body. Riskoa is not liable for: * the outcome of third-party verification, whether coordinated by Riskoa or arranged independently by the Client; * the decision of any programme operator, verifier, certification body or regulator to accept, reject, delay or withdraw a declaration; * misrepresentation or misuse of non-verified deliverables by the Client. ### 9. Limitation of Liability 9.1 Total Liability Riskoa's total liability for any claims, damages or losses arising out of or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by the Client under the specific quotation or SoW to which the claim relates. 9.2 Exclusion of Certain Damages Riskoa shall not be liable for any: * Indirect, incidental or consequential damages. * Loss of profits, revenue, business or anticipated savings. * Loss of data or business opportunities. 9.3 Basis of Claims Riskoa shall only be liable for claims arising directly from: * Breach of this Agreement. * Gross negligence or wilful misconduct by Riskoa. 9.4 Client Responsibility Riskoa is not liable for: * Errors, delays or damages caused by incomplete, inaccurate or misleading information provided by the Client. * The Client's misuse or misrepresentation of deliverables, including unverified outputs. 9.5 Exclusions Nothing in this Agreement shall limit or exclude liability for: * Death or personal injury caused by negligence. * Fraud or fraudulent misrepresentation. * Any other liability that cannot be excluded under applicable law. ### 10. Termination 10.1 Termination Rights Either party may terminate this Agreement or any quotation or SoW: * Upon thirty (30) days' written notice to the other party. * Immediately in the event of a material breach by the other party, provided the breach is not remedied within fourteen (14) days of written notice of the breach. 10.2 Effect of Termination * Upon termination, the Client shall pay for all Services performed and all costs reasonably committed up to the date of termination. * Riskoa will deliver any partially completed deliverables that have been paid for, provided they can reasonably be used by the Client. 10.3 Survival of Terms The provisions of this Agreement that by their nature are intended to survive termination (for example confidentiality, intellectual property and limitation of liability) shall remain in effect. ### 11. General Provisions 11.1 Governing Law This Agreement shall be governed by and construed in accordance with the laws of England and Wales. 11.2 Entire Agreement This Agreement, together with the applicable quotation, any SoW, and the policies published in the Trust Centre, constitutes the entire agreement between the parties and supersedes all prior agreements, representations and understandings relating to its subject matter. 11.3 Order of Precedence Where there is a conflict or inconsistency between the documents forming the agreement between the parties, precedence is as follows: 1. the applicable Statement of Work, where one has been agreed; 2. the quotation to which that Statement of Work relates, or the quotation alone where no Statement of Work has been agreed; 3. this Agreement; 4. Riskoa's policies published in the Trust Centre. 11.4 Amendments Amendments to this Agreement must be in writing and agreed by both parties. For this purpose: * "In writing" includes documents exchanged via email or other electronic means that clearly indicate agreement to the amendment. * Both parties agree that electronic signatures or acknowledgments are valid and enforceable. 11.5 International Clients For clients located outside of England and Wales: * The governing law remains the laws of England and Wales, unless otherwise specified in the SoW. * Riskoa and the Client agree to resolve disputes through arbitration under the Arbitration Rules of the International Chamber of Commerce (ICC) or another mutually agreed arbitration body, conducted in English. 11.6 Notices Notices required under this Agreement must be sent to the parties' designated contact emails or postal addresses as specified in the quotation or SoW. Notices are deemed received: * Immediately, if sent by email during business hours (otherwise, on the next business day). * Three (3) business days after mailing, if sent via registered post. ### Appendix A: Glossary of Terms Bill of Materials (BOM): A comprehensive list of materials, components and assemblies required to create a product, used as input data for LCAs. Environmental Product Declaration (EPD): A standardised document providing transparent and comparable information about a product's environmental performance across its lifecycle. Lifecycle Assessment (LCA): A comprehensive evaluation of the environmental impacts associated with all stages of a product's lifecycle, from raw material extraction to disposal or recycling. Product Carbon Footprint (PCF): A specific type of LCA that focuses on the greenhouse gas emissions associated with a product. Product Category Rules (PCR): The rules, set by a programme operator or standards body, that govern how an assessment for a given product category must be carried out and declared. Quotation: The document issued by Riskoa setting out the scope, deliverables, assumptions, exclusions, fees and payment milestones for an engagement. Statement of Work (SoW): A document issued by Riskoa for larger or phased programmes, recording project-specific scope, phases, milestones and any matters resolved after the order was placed. *** *Version 2.0 · Issued 23 October 2026 · Supersedes Rev 1.2 dated 03/01/2025* *Questions about this Agreement:* [*info@riskoa.com*](mailto:info@riskoa.com)*, or your assigned practitioner.* *** > **Next Step:** [Scope and Exclusions](/lca-factory/scope-and-exclusions.md)